What can I send?

Q: What is the maximum weight of a parcel that I can send?
A: The maximum weight of a single parcel is up to 25kg. This limit is because items up to 25 kilos can be handled correctly without causing injury when one person lifts the item.

Q: What is the maximum size of a parcel that I can send?
A: The maximum size of a single parcel that we can carry is 60cms x 60cms x 90cms.

Q: What happens if I send a parcel over the permitted weight and/or size allowance?
A: If you accidentally send a parcel over our permitted weight and or size limits, the parcel transit time may be increased and an additional heavy weight surcharge may be charged.

Q: How should parcels be packaged?
A: All items despatched through our services need to be boxed, or in a sealed bag ready for the collection driver. Each item must have suitable packaging to protect the contents from damage during normal transit. Each item must have a clear destination address label, including postcode and ideally the recipients telephone number.

N.B. If the outside of a box is delivered undamaged and contents within are damaged, the parcel will be deemed to have been inadequately packed and this invalidates any claim.

Q: What contents are not permitted?
A: We do not carry: dangerous or hazardous goods. Valuable or fragile items can be carried but are excluded from insurance cover. Please contact customer services if you have a specific query and need further information Click Here.

Q: Is there anywhere in the UK that you don't deliver to?
A : As a general rule, the Home Delivery Network delivers to every postcode throughout the UK . They are in every postcode…every day. However there are occasionally exceptions (such as extreme weather) preventing access to individual postcodes. If you have a specific query please contact our Customer Services Team : Click Here.

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