How do I track?

Q: How do I track a parcel?
A: Go to our home page and type your 16 digit tracking number into the space to the left of the TRACK button and then click TRACK.

Q: What is a Tracking Number?
A: This is 16 digit number that is unique to each parcel. It allows the customer awaiting delivery and the business despatching the item to track the progress of each parcel at various points along its journey. This information can be accessed 24/7 via our on-line track and trace facility, to track your delivery Click Here.

Q: Where do I get a Tracking Number from?
A: The Tracking Number is supplied to the person requesting a delivery when the address label is generated. If you are awaiting a delivery and would like to know its tracking number, please contact the person who has despatched your parcel. Please note that our customer service team cannot provide parcel recipients with their parcel tracking numbers.

Q: Need assistance tracking your parcel?
A: If you are having trouble tracking your parcel, please check with the person who has despatched your parcel that you have the correct tracking number. If they confirm that you have the correct tracking number and you are still having difficulties please contact our Customer Service team.

Q: Can you track my parcel by my delivery address.
A: Due to the number of parcels delivered each day, we are unable to track parcels without a tracking number.

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