What happens if no-one is in?

Q: What happens if no-one is in when delivery is attempted?
A: If a customer is out when the driver calls to deliver an item the driver will:
1.Try a neighbour to obtain a signature
2.Try an alternative safe place if advised
3.Return the item for a second attempt the next working day. In all of the above a card will be left for the customer advising them of what had happened.

Q: What happens if no-one is in when collection is attempted?
A: If the driver is unable to collect your shipment on the first attempt, they will return the following working day between 8.00am and 6.00pm for a second attempt. Unfortunately we are unable to make more than two collection attempts for each order. It the collection is not made on the second attempt the service will be deemed completed.

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