Insurance Cover/Claims

Q: What is the insurance cover?
A: Each pack is insured for £50:00 per pack or the cost price of the consignment, which ever is the lower. (Subject to terms and conditions of carriage. Click Here to view our T's and C's.)

Q: What do I do if when a package arrives it appears damaged?
A: If you see that the parcel is damaged, please sign for the parcel as damaged and notify the sender. If the parcel is signed for in good condition this will invalidate any claim.

Please keep the original packaging. The carrier must examine the original packaging to confirm that the parcel was adequately packaged for transportation before a claim can be approved. If the outside of a box is undamaged but contents within are damaged, the parcel will be deemed to have been inadequately packed and this invalidates any claim.

Click Here to contact our claims department.

Q: What do I do if my parcel is not delivered?
A: Please contact our claims department within 14 days of the date of despatch. Click Here to contact our claims department.

Q: Who can make a claim?
A: Insurance claims can only be made by the sender of the parcel, directly to CourierPoint, and successful claims can only be paid out to that person or company.

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