About Us

Q: How does it work?
A: CourierPoint hold national accounts with various courier delivery services. The high volume of parcels that we move through these accounts qualifies us for large discounts and in turn allows us to offer clients very competitive rates for the delivery of their parcels.

We handle the administration and customer service, whilst National Branded Carriers such as the Home Delivery Network, handle the physical collection, movement and delivery of our parcels.

Q: Who is CourierPoint?
A: We are a privately owned freight broker based in London . We provide reliable low cost delivery solutions for individuals and businesses throughout the UK . Our team of experts provide individual delivery solutions that save customers time, trouble and money.

Q: Who is the Home Delivery Network?
A: The Home Delivery Network Limited is the UK 's largest dedicated home delivery service. With over 90 years combined experience, they deliver parcels on behalf of major clients to every postcode, every day.

120 million item annual sort capacity
3500 dedicated delivery drivers
1200 trailers
58 parcel depots
24 hour on line parcel tracking
5 transport hubs
3 specialised operation hubs for heavy and large items
1 Home Delivery Network Limited

Q: What is your refund policy?
A: We can only give a refund for a cancelled order, if the cancellation request is received at least one working day before the collection date and not later that 4.00pm on that day. If an order is cancelled after this time/date no refund will be given.

If a driver refuses to collect a package that is insufficiently packaged for transportation, we will make a second collection attempt once advised that the item is repackaged. If however an item cannot be repackaged, the order will be cancelled and no refund given.

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